Information We Collect
When you create a Duel Casino account, we collect your name, email address, date of birth, and password. For deposits and withdrawals, we collect payment details such as card numbers or e-wallet identifiers. We also collect identity verification documents when required by law or our policies. When you use our platform, we automatically collect IP address, device type, browser, operating system, and usage data such as pages viewed and games played. This helps us improve the experience and detect fraud.
How We Use Your Data
We use your information to operate Duel Casino, process transactions, verify your identity and eligibility, and comply with legal and regulatory obligations. We use it to detect and prevent fraud, money laundering, and other abuse. We send transactional emails about your account and important policy changes. With your consent where required, we may send promotional offers. We analyze usage patterns to improve our games, site performance, and support. We do not sell your personal data to third parties for marketing.
Sharing & Third Parties
We share data with payment processors to complete transactions, with identity verification providers to meet regulatory requirements, and with service providers who help us run our platform (hosting, analytics, customer support). All such partners are contractually bound to protect your data and use it only for the agreed purposes. We may share information with regulators, law enforcement, or other parties when required by law or to protect our rights and safety.
Security & Storage
We use encryption in transit (TLS) and at rest to protect your data. Access to personal information is restricted to authorized personnel. We store data on secure servers and retain it as long as your account is active and as required by law. After account closure, we may retain certain data for regulatory, legal, or dispute-resolution purposes. No electronic system is completely secure; we cannot guarantee absolute security but we apply industry best practices.
Cookies & Tracking
We use cookies and similar technologies to keep you logged in, remember your preferences, analyze traffic, and deliver relevant content. Essential cookies are required for the platform to function. Analytics and marketing cookies may be used with your consent where applicable. You can manage cookies through your browser settings, though disabling some cookies may affect functionality.
Your Rights (US & State Laws)
Depending on your state, you may have rights to access, correct, delete, or port your personal data. You may have the right to opt out of the sale or sharing of data for targeted advertising. Residents of California, Virginia, Colorado, and other states with comprehensive privacy laws may have additional rights. To exercise these rights, contact us through the Contact page. We will respond within the timeframes required by applicable law.
Updates & Contact
We may update this Privacy Policy from time to time. Material changes will be posted on this page with an updated date, and we may notify you by email. We encourage you to review this policy periodically. For questions about our data practices or to exercise your rights, use our Contact page or write to our data protection contact.